FAQs

SHIPPING

These above stated shipping prices might differ, exact shipping costs will be shown at checkout. Also if your country is not shown in this sheet that doesn’t mean we will not ship to your country, at the checkout you will see how much your exact shipping costs will be and we will state a possible delivery date.

WILL SAND DUNES & SALTY HAIR BE AVAILABLE IN ANY RETAILS STORES SOON?

This time we are not listed in any Shops yet. If you are a retailer and you want to know when is the brand going wholesale, just pop us a DM @SandDunesAndSaltyHair Instagram account.

COVID-19 UPDATES AND INFORMATION

Sand Dunes & Salty Hair  and our partners are taking the necessary precautions and hygiene recommendations of experts to ensure a safe work environment.

Our team as well as the production team in India and the logistics team in Dubai have been briefed on prioritising the health and hygiene of staff members. All of our clothing is being handled by clean and sanitized hands and daily sanitation of work spaces is taking place.

CAN I TRACK MY ORDER?

Yes, once your order is dispatched you’ll receive an email containing the tracking link.

MY ORDER IS TAKING LONGER THAN EXPECTED.

Once your order has been sent, it is in the hands of the courier. Shipping time estimates are given to us by the courier company, and may vary depending on locations. Any delays are outside of our control. Please also be aware of the fact that COVID-19 might also affect delivery times.

ARE THERE CUSTOMS/ IMPORT DUTIES OR TAXES?

Customs duties may apply! Further information please read below.

All orders are being shipped from our warehouse in Dubai. Therefore please be aware your country or national postal service may charge an additional customs duty, import tax or handling fee. Sand Dunes & Salty Hair is not responsible for any applicable duty, value added taxes (VAT), import consumption tax or handling charged to you by your country or postal service. Sand Dunes & Salty Hair is legally required to declare the full Dollar value paid on international shipments. If problems occur please contact your local post office or customs. 

Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Sand Dunes & Salty Hair in order to receive a refund. Refunds will only be issued once return orders have been received.

Please contact your local customs office for more information regarding taxes and duties payable in your region.

To make sure it’s not all on you, we reduced all our prices 10-15%.

I ENTERED THE WRONG ADDRESS, WHAT CAN I DO?

No worries! If you entered the wrong address, please send us an e-mail to orders@sanddunesandsaltyhair.com to let us know, or pop us a message on our Instagram. If your order hasn’t been shipped already we can change your address. If it has been shipped already you will have to contact our shipping company to change your address and redirect your order. Kindly note that additional costs may apply.

WHAT IF MY PACKAGE WAS RETURNED TO SENDER?

If the parcel is returned to sender as a result of being refused by the recipient or not collected from the collection point, then the order may not be eligible for refund. If that’s not the case and your package has been returned without obvious reason, please contact us per hi@sanddunesandsaltyhair.com and we will be able to take care of your case individually.